What is it?
Server Management Solution is a solution package to assist a company with maintaining
their Servers.
Who is this for?
This process is intended for companies with employees between 4 and 50 users and
with a DSL or better grade of internet capabilities who need a Computer Specialist
that is available to manage servers, but is unable to actually devote to the cost
of a full time Computer Specialist.
What is it about?
Initially, a Computer Specialists will sit down with the head of the company and
several of the most knowledgeable members of the staff to develop a comprehensive
network and computer policy to ensure that the all of the companies needs in security
and asset protection are met. Also, a list of critical services and time frames
are configured to allow the company to emphasize what is most critical for it to
continue its work and have as little downtime as possible.
The Computer Specialists then configures and maintains local server systems based
upon the network policies that were decided upon by the client. Each of the local
servers will relay information pertaining to its health and status to the Computer
Specialists central computer system which will allow the Computer Specialist to
monitor issues with the servers that can affect the server, often times allowing
the Computer Specialist to correct issues before the server goes down.
Weekly the Computer Specialist will remotely access the servers and do routine maintenance
to ensure that the server is running at peak efficiency. Depending upon the companies
specialized needs and current applications, the routine maintenance can be altered
to incorporate the special programs unique to the company.
Services
Initial Services
- Policy Analysis
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Situations change, your requirements change, why shouldn’t your policies reflect
those changes? This is a time that the head of the company and the knowledgeable
staff sit down and discuss any changes that have occurred during the past year and
analyze what changes are needed to the current policies and what new features are
needed. After this meeting, the Computer Specialist will then reconfigure the policies
of the network and workstation to reflect the new ideas.
- Custom Application Analysis
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This looks into the company’s current situation, and determines if there is a better
way, either by alternate software or a custom application.
Weekly Services
- Weekly Reports
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A simple report telling you if any issues have occurred and also what they were
and how they were handled.
- Server Maintenance
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A remote after work hour’s access to the servers to ensure that they are running
at peak efficiency and performance. This process will also attempt to correct any
possible issues that are brewing, as well as updates to the system that have been
provided by Microsoft and other vendors. Occassionally additional time is required
to successfully manage a particular issue, and as such, you will be informed ahead
of time if the addition is more then 30 minutes. Since user management is important,
any changes to the user list will be accomplished at this time.
- System Monitoring
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Weekly monitoring of all critical systems that are vital for your company to continue
working.
Requirements
- Windows Server Environment Using Active Directory
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If you currently do not have, we can design and implement it for you.
- Internet Connection
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Need an internet connection with either a static IP Address or Dynamic DNS account.
If you are uncertain if you meet any of these requirements, please contact us and
we will give you a free estimate on how to meet the requirements.
Cost
The cost for this service is $600 a month for the first server and $350 for each
additional server, physical or virtual, plus setup costs, this doesn't include any
additional work on different computers.
Other Benefits
As part of our ongoing promise of better computer support for best cost, an additional
benefit to being on a server solution is all services come at a discount price and
a priority for trouble calls.
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