Network Management

What is it?

Network Management Solution is a solution package to assist a company with maintaining their computer infrastructure, ranging from webpage design to company server solutions, workstation maintenance to user maintenance.

Who is this for?

This process is intended for companies with employees between 4 and 50 users and with a DSL or better grade of internet capabilities who need a Computer Specialist that is available to manage both workstations and servers, but is unable to actually devote to the cost of a full time Computer Specialist.

What is it about?

Once a year, a Computer Specialists will sit down with the head of the company and several of the most knowledgeable members of the staff to develop a comprehensive network and computer policy to ensure that the all of the companies needs in security and asset protection are met. Also, a list of critical services and time frames are configured to allow the company to emphasize what is most critical for it to continue its work and have as little downtime as possible.

The Computer Specialists then configures and maintains local server systems based upon the network policies that were decided upon by the client. Each of the local servers will relay information pertaining to its health and status to the Computer Specialists central computer system which will allow the Computer Specialist to monitor issues with the servers that can affect the server, often times allowing the Computer Specialist to correct issues before the server goes down.

Weekly the Computer Specialist will remotely access the servers and do routine maintenance to ensure that the server is running at peak efficiency. Depending upon the companies specialized needs and current applications, the routine maintenance can be altered to incorporate the special programs unique to the company.

Workstations will also be configured based upon the workstation policies that were decided upon. Each workstation will be configured to relay the event logs to allow the Computer Specialist to see the current situation as well as historical knowledge. This information can then be analyzed by the Computer Specialist to determine if there is a possible issue arising, or even how to correct issues that are harder to find.

Services

Annual Services

Website analysis and recommendations

This allows the company to review their history on their website to make sure that it is as user friendly as possible driving more customers to their company website.

Policy Analysis

Situations change, your requirements change, why shouldn’t your policies reflect those changes? This is a time that the head of the company and the knowledgeable staff sit down and discuss any changes that have occurred during the past year and analyze what changes are needed to the current policies and what new features are needed. After this meeting, the Computer Specialist will then reconfigure the policies of the network and workstation to reflect the new ideas.

Custom Application Analysis

This looks into the company’s current situation, and determines if there is a better way, either by alternate software or a custom application.

Weekly Services

Weekly Reports

A simple report telling you if any issues have occurred and also what they were and how they were handled.

Server Maintenance

A remote after work hour’s access to the servers to ensure that they are running at peak efficiency and performance. This process will also attempt to correct any possible issues that are brewing, as well as updates to the system that have been provided by Microsoft and other vendors.

System Monitoring

Daily monitoring of all critical systems that are vital for your company to continue working.

On Demand Services

User Accounts

Employees leave, and Employees are hired, this makes sure that the employee accounts are kept up to date. The company calls the Computer Specialist; the account can be removed within an hour of that call. Making sure that the possibly disgruntled employee doesn’t have access to the system anymore. And when a new client is made, it makes sure that the new hire has an account and is correctly configured so that they only have access to what they are supposed to and that they are in compliance with the network policy.

Requirements

Windows Server Environment Using Active Directory

If you currently do not have, we can design and implement it for you.

Internet Connection

Need a internet connection with either a static IP Address or Dynamic DNS account.

If you are uncertain if you meet any of these requirements, please contact us and we will give you a free estimate on how to meet the requirements.

Cost

The cost for this service is $925 a month for the first server and $200 for each additional server, physical or virtual, plus setup costs, this doesn't include any additional work on different computers.

Other Benefits

As part of our ongoing promise of better computer support for best cost, an additional benefit to being on a server solution is all services come at a discount price and a priority for trouble calls.